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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I'm stuck on level 3260, when are more levels coming
also on my apple computer I can only get to level 3230
Hi June, I am going to give you a link and I would like you to access your user ID #. Once you get the number please write back here and I can then elevate to a King Admin who can look into your account to see what's going on. Here is the link to get your number:
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Hi June, sorry to hear that you are still having this problem. Progress for the games is no longer taken care of here. I am going to give you a link and try their troubleshooting first and if that doesn't work right near the end of the blog there is a link that you can click on to and send a message direct to them.
https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
Hi I have been asking for a long time why on my tablet I'm at level 3462 and on my Apple desk top I can only go as high as level 3440, I have put alot of money into this game well that is going to stop.
Hi The highest level I'm on is 3455 and that is on my Tablet, and on my Apple desk top and my android tablets I'm on level 3395
Thanks @Elsa
@June I have sent you a private message to look through your account details.
Thanks!
Hi June, I am going to forward your response to Cez so that she can write you here. She won't be back in the office until the beginning of the week but hopefully we can get it resolved.
@June with this ID I see level 3425, is this the level that you see on your account?
Whilst looking up your ID I also saw that you had multiple accounts, please can you be sure that you are logged into the same account across all devices?
Hi Elsa, here is my ID number ID: 1034446687 Thank you for your help
I don't have windows 10 I have an apple desk top and the level on that is 3365, but on my tablet it's on level3418
Hi June, sorry for the delay in responding. I believe that the highest level on a mobile device is 3245 and on Windows 10 it's 3290. Are you able to get to those levels? If not, try to clear out the history and see if that helps you.
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
