Ipad crash after update

CandyMom

Hello,

I updated my Ipad to get to Radiant Road and it slows, then freezes until I have to reboot. This happened 4 times yesterday and again this morning. No problems on iphone.

Thanks, Team!

_Elsa_

Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?  

CandyMom

Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?  

Hello, Elsa. Yes, it still crashes my Ipad every time, causing me to reboot. I have tested it every day since my posting. No problems on iphone or Mac.

CandyMom

 Elsa, I am still having the issue on my Ipad. Now on 3262 and was able to play twice before my Ipad froze.

Thanks

_Elsa_

A glitch on this issue has been reported and they are trying to resolve it so hang in there!

CandyMom

A glitch on this issue has been reported and they are trying to resolve it so hang in there!

Thank you, Elsa

MarkHawk

Hi CandyMom,

Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.

- Mark

Pam_Elgin

Hi CandyMom,

Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.

- Mark

Very same thing happened to me. All worked fine until the most recent update. ipad 3 ios 9.3 ~ Everything was fine, so even though the ipad is older, I believe this constant lag, then freezing is related to the update.

CandyMom

I have an Ipad 3: 10.3.3   it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

CandyMom

I have an Ipad 3: 10.3.3   it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

Loaded fine on Safari today. Thank you!

CandyMom

CC on Mac now works fine but continues to crash the iPad.