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Ipad crash after update

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Answers

  • CandyMom
    CandyMom Posts: 121

    Continues to crash iPad

  • _Elsa_
    _Elsa_ Posts: 37,319

    Hi CandyMom I am going to forward your message to our King Superstars to see if anyone can help you.

  • Lady_Choo
    Lady_Choo Posts: 26,094

    Hi Elsa and CandyMom, Mark is dealing with this I believe? But I have heard other reports of issues with ios9 and especially older devices. They cannot always cope with the games :(

  • CandyMom
    CandyMom Posts: 121

    Thanks for working on it!

  • _Elsa_
    _Elsa_ Posts: 37,319
    edited May 2018

    Hi CandyMom, Mark posted this yesterday on King Care regarding older devices and even though he's referring to Pet Rescue I think the same thing is happening with you because you also have an older model device.

    https://care.king.com/en/pet-rescue-saga/pet-rescue-saga-on-old-ios-devices

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi CandyMom,

    I'll check up on other players who have the same crash issue as you.

    I did a check on the iPad 3 and it might be an issue that the model is 6 years old and installed with a newer version of the OS - this leaves very little system resources to load and run the game stable.

    For now I suggest you only play on Facebook or King.com

    - Mark

  • CandyMom
    CandyMom Posts: 121

    Thanks, Mark.

    I do play on Facebook on the iPad when it doesn't crash it (but it still continues to.)

Hey! Would you like to give us your opinion?