Candy crush crashed and lost progress

Alicia_Cox

I wasn’t connected to Facebook but I believe I was connected to kingdom. Once I updated it stayed on level one. I tried backing up from computer and it still stayed on  level 1. I was up to level 1500ish. 

_Elsa_

Hi Alicia, sorry for the delay in responding.  Are you still having this issue?  I will elevate this to a King Admin who can look into your account.  Please give her a bit of time because she won't be in the office until tomorrow and she is backed up with issues to resolve.  She will write you here privately.

Alicia_Cox

Yes. Still lost. Thanks for your help! 

Cezdiamond

Thanks @Elsa

@Alicia Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!