I lost all my levels in candy crush how do I get them back

Brian_Egan

 I clicked on the Facebook icon on candy crush and it took me back to level number one I'm on level 2921 hope you can help 

Lady_Choo

Hi Brian, 

were you previously connected to Facebook or the Kingdom?

Jean_Curtis

I have lost my levels on candy crush sarga how can I get them back 

Lady_Choo

Hi @Jean, were you connected to the Kingdom or Facebook before?

Joejoe68

Ever since Apple on my phone did an update I lost the original candy crush saga now I have a new game never even saw it before and now I went from 1700 down to 100 and it’s not fair

Joejoe68

I need help

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1627657#Comment_1627657

Hi and Welcome to our Community

 Please Email this to our Player Support Team here. and tell your Game ID there.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1627657#Comment_1627657

Welcome to the friendly King Community.

The game is constantly evolving and the game's features change with each update. Since you have updated the app, your game has been converted from the old version to the new version, but you will not be able to return to the old version.

However if you have lost your game progress with the update, we still have a way to get you back to the levels, that means your game progress can be set manually so let me know if you want it.

I look forward to hearing from you.

Thank you.