Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

lost gold bars

Momsy2
Momsy2 Posts: 24

Level 3
in Support

I'm missing almost 52 gold bars (which I had earned by playing) after connecting to facebook and playing on facebook. please help. 

Answers

  • _Elsa_
    _Elsa_ Posts: 37,338

    Hi Momsy2, sorry to hear about your issue.  I will elevate this to a King Admin who can look into your account and write you here privately.  Since they are all off for the weekend you won't hear from someone until Monday.  While you are waiting can you please get your user ID # to speed things up.   Here is how you can do that: 

    https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

    Once you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Hi Momsy2, sorry to hear about your issue.  I will elevate this to a King Admin who can look into your account and write you here privately.  Since they are all off for the weekend you won't hear from someone until Monday.  While you are waiting can you please get your user ID # to speed things up.   Here is how you can do that: 

    https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

    Once you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.

    6220393700 thanks.
  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Elsa

    @Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    As soon as you get back to me we can get this sorted :-)

    Have a sweet week!

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Thanks @Elsa

    @Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

    As soon as you get back to me we can get this sorted :-)

    Have a sweet week!

    Cezdiamond there is no message from you. I only see a message from Mark from a year ago. Please advise.
  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Any updates on this?? Almost a week and no answers.

  • _Elsa_
    _Elsa_ Posts: 37,338
    edited May 2018

    Can you please get me your user ID # so that I can elevate this to a King Admin.  They need to look into your account to find out what is going on.

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    6220393700 as stated before

  • Momsy2
    Momsy2 Posts: 24

    Level 3

    Can you please get me your user ID # so that I can elevate this to a King Admin.  They need to look into your account to find out what is going on.

    6220393700
  • _Elsa_
    _Elsa_ Posts: 37,338

    You should be hearing from Cez here.  Look at your envelope during the day to see if she responded.  I'm going to send this to her now.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks @Elsa

    @Momsy2 I have sent you a private message, please check again the envelope icon. 

    Thanks!

Hey! Would you like to give us your opinion?

Categories