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I'm missing almost 52 gold bars (which I had earned by playing) after connecting to facebook and playing on facebook. please help.
Thanks @Elsa
@Momsy2 I have sent you a private message, please check again the envelope icon.
Thanks!
You should be hearing from Cez here. Look at your envelope during the day to see if she responded. I'm going to send this to her now.
Can you please get me your user ID # so that I can elevate this to a King Admin. They need to look into your account to find out what is going on.
6220393700 as stated before
Any updates on this?? Almost a week and no answers.
Thanks @Elsa@Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.As soon as you get back to me we can get this sorted :-)Have a sweet week!
@Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.
As soon as you get back to me we can get this sorted :-)
Have a sweet week!
Hi Momsy2, sorry to hear about your issue. I will elevate this to a King Admin who can look into your account and write you here privately. Since they are all off for the weekend you won't hear from someone until Monday. While you are waiting can you please get your user ID # to speed things up. Here is how you can do that: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-itOnce you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.
Hi Momsy2, sorry to hear about your issue. I will elevate this to a King Admin who can look into your account and write you here privately. Since they are all off for the weekend you won't hear from someone until Monday. While you are waiting can you please get your user ID # to speed things up. Here is how you can do that:
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.
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I redeemed a Candy Crush Saga gift card but did not receive the unlimited lives. I did receive the gold bars. Why didn't I receive my lives?
Last week I reported a bug in the latest version to Support but I haven't heard from them. Perhaps they don't understand me. And, yes, I did restart and re-install the game but still happening, while that was not the case in previous versions. Mobiel App Android. When I play my game and make the last move without winning,…
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I have been been playing this level for a long time and have cleared the board several times. The last dinosaur doesn't get released until the cascade stops after I use my last move.
what is happening to my tournament scoring and are there any fixes
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
