Restore progress from a disabled account

stivb24

How do I get my user ID

_Elsa_

In my message above click on the word that is green and says here.  It’s a blog and it tells you how to get your number.

stivb24

My user ID is 11203392219

_Elsa_

Thanks for posting your ID # but I cannot move your progress here in this community.  What you have to do is complete this contact form giving them your ID # and telling them what's going on:https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form. 

You should get a bot email so respond to that and they will get back to you.

oluchiclaret

https://community.king.com/en/candy-crush-saga/discussion/226207/restore-progress-from-a-disabled-account

Pls I hv same problem what do I do my ID is 10875646760.....level 1776....

Crazy Cat Lad

Hi @oluchiclaret and welcome to our Community!

I have reset the game to level 1776 on your King account in case you can't access your Facebook anymore where the game was saved on.

oluchiclaret

Yah...,...tnk u sooo much, am very much grateful..,..!!!

oluchiclaret

https://community.king.com/en/candy-crush-saga/discussion/226207/restore-progress-from-a-disabled-account

Pls I hv same problem what do I do

gegan

Having a Facebook account blocked is painful and I wish I could do something to ease that for you. I hope your account is restored quickly so you can get back with your friends and crushing.

oluchiclaret

Yah....... Its bin restored....tanks alot .........