Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My computer running the latest version of Windows 10 is not receiving all the available levels?

My computer running the latest version of Windows 10 is not giving me the newest levels in Candy Crush? I have only received up to level 3590. I understand that with a Windows 10 computer I should receive up to level 3650. What could be causing this problem?

Accepted answers

Creative_Elsa

Hi Scooterpie, thank you for writing us here at King Care. Are you still having this issue? Are you using the app that Windows 10 came with? If so then you need to go to the Mircosoft app store (shopping bag icon) and install the app from there. I had this happen to me once too. I have a laptop and desktop. The desktop had all the levels but the laptop didn't. It was suggested that I check to see if I had installed the app from the store and I hadn't done it. Once I installed the game from the app store it worked. So try that to see if that's the issue.

All comments

Creative_Elsa

Scooterpie, that's great that installing the app worked for you.

Scooterpie

Hi Scooterpie, thank you for writing us here at King Care. Are you still having this issue? Are you using the app that Windows 10 came with? If so then you need to go to the Mircosoft app store (shopping bag icon) and install the app from there. I had this happen to me once too. I have a laptop and desktop. The desktop had all the levels but the laptop didn't. It was suggested that I check to see if I had installed the app from the store and I hadn't done it. Once I installed the game from the app store it worked. So try that to see if that's the issue.

Thank you Elsa. Yes, I can play all available levels using the Microsoft app. I still am not getting the new levels on my browsers. This is wonderful to be able to play all levels. Thank you very much!

Creative_Elsa

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Accepted answers

Creative_Elsa

All comments

Creative_Elsa

Scooterpie

Hi Scooterpie, thank you for writing us here at King Care. Are you still having this issue? Are you using the app that Windows 10 came with? If so then you need to go to the Mircosoft app store (shopping bag icon) and install the app from there. I had this happen to me once too. I have a laptop and desktop. The desktop had all the levels but the laptop didn't. It was suggested that I check to see if I had installed the app from the store and I hadn't done it. Once I installed the game from the app store it worked. So try that to see if that's the issue.

Creative_Elsa

Scooterpie, that's great that installing the app worked for you.

Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…