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Hi YolandaFF, I'm not sure if the information on this page helps but give it a try: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
Please let me know if this works for you. If it doesn't then maybe I can find another solution for you.
keeps telling me my email is being used wont let me sign in or register anything I have NEVER in the many years of playing Kings games bubblewitch 3 and Farmville I feel Im missing out in contests? please can you rectify the situation.....Debbie McDonnell.....ps wont let me do it either on my chrombook or tablet!