Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I won the whale contest that ended on July 30th 2018, but I didn't receive a reward. I was playing on the mobile app, logged in under my facebook account. If you get a prize, should it stay in your contest notifications until you redeem it?
Hi Mark, I will try to see if someone else can offer help.
Hey Mark,
I'm really sorry you've been waiting so long for your reward! I have sent you a private message as I need private info to be able to help you. To check it, click on the envelop on the top right corner, near your avatar - Tilt the screen if you're on you phone to be able to see it.
If it ever happens again, please immediately take a screenshot and come post it here on King Care so we can take action straight away.
Thanks a lot and speak soon. Until then, have a great day
Mia
Is there any other admin you can forward this message to, because I've still gotten no response.
I will forward this message to her again.
Hi Elsa, I hate to keep bringing this back up, but I have had no contact or any resolution to this from any King Admins. Thanks
I appreciate it, thanks
Oh man! I gave her the message to respond to this past Monday. Now she is probably gone again because Spain is 6 hours ahead of the USA East Coast. I will send her another message but she probably won't get it until Monday. Hopefully you can hang in there until then. Thanks for being patient.
Is there any update? I haven't heard anything
Thanks Mark!
Much appreciated, Elsa! Have a good weekend yourself
Hi Mark, thank you for writing back. I will elevate this to a King Admin who might be able to help you but they are all gone for the weekend. You won't hear back from her until the beginning of the week.
Yes, I have played the game the next day and many times since, and there was nothing in the events notifications, except indications of upcoming challenges/events. The reason I am posting this now, is that I contacted the company directly and received no response. I 100% won this event by 30,000+ points
Hi Mark, when you win any challenge the next time you open the game or a few hours later you will get your rewards. Since you are speaking about a challenge from a couple of weeks ago did you not go back to the game yet to get these rewards?
New here? Sign in or create an account to join the fun.
Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
