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Game shuts down while playing

Since the new levels came out this morning Candy Crush randomly shuts down while I am playing. When this happens I lose all of my progressive boosters (from the Space Dash). Anyone else having this problem?

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Peter_A._Rivera

I'm having the same issues and this is really getting to be a pain. I did as they suggested, reset the app, reinstall and still have these issues. They really need to do something and soon because I pay to purchase items and this issue is costing me and I'm sure others as well.

Creative_Elsa

Hi guys, if you are all playing on Windows 10 there is a glitch and it was reported to the studio this past Monday. We are all waiting for a fix.

Raz_2_2

happening to me as well. Randomly shuts down. Sometimes the level will be completed and before the next level starts, it shuts down. It resets me back to the previous level

Stephanie-33

Hi Stephanie,
I'm having the very same problem as you are but only when i play candy crush.....when i play candy crush soda it doesn't happen on that game so i guess it must be a bug in the game that needs fixing. I'm also losing boosters etc also

This post was made a week ago and there are multiple other posts about the issue in another thread that seem to be getting more attention. Everyone reporting this issue is playing through Windows 10 so it might be a Microsoft issue.

Babs_

Hi Stephanie,

I'm having the very same problem as you are but only when i play candy crush.....when i play candy crush soda it doesn't happen on that game so i guess it must be a bug in the game that needs fixing. I'm also losing boosters etc also

Stephanie-33

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

Also, I saw someone else in the other thread I started about level 3714 report the same problem.

Stephanie-33

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

Thanks for replying Elsa, I am playing on the version from Microsoft that I have downloaded on to the laptop, I believe that is what you mean by "their website". I tried again this morning and it is still randomly shutting down about every 3 or 4 levels. I took your advice and tried to play through my facebook account and played about 15 levels with no problem so it must have something to do with the website. I much prefer to play on the website so I hope that they can rectify this problem. It started yesterday coincidently when the new levels were released. I have tried uninstalling the game and re-loading, no change.

Creative_Elsa

Hi Stephanie, I haven't seen anyone else post this yet here on King Care. Are you playing the game through their website? Can you try to play the game elsewhere? Maybe it's the King game site that is having this glitch.

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Creative_Elsa

Hi Peter, I am going to forward your message to a King Admin but she is not in today so she won't see it until tomorrow.

Peter_A._Rivera

Hey guys,
Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.
1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/
2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.
3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.
** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

I'm still having the issues. Windows 10 laptop, 64bit. Uninstalled and reinstalled after following the steps above but the issue remains.

Raz_2_2

Now the issue is happening on a different PC (desktop) and playing Soda Crush....Not a good look for KING.

Creative_Elsa

Hi Raz, it's also happening on Windows 7 and so far has affected Saga and Soda. I believe this is now a Microsoft glitch and we have to wait for them to correct with their next update. No ETA has been given yet.

Raz_2_2

Hey Elsa, thanks for responding....As Tom Petty would say...The waiting is the hardest part : )

Ronel

I have the same problem (Candy Crush Soda Saga) ... laptop shuts down randomly when CPU Usage & Memory gets "overtaxed".
I have researched, tried and tweaked some recommended settings... all to no avail. Interestingly. I am on Windows 10 also and ALSO on a laptop!
Downloaded a full screen, desktop version ( which is great ) but cannot fathom what it objects to? Zero issues with the game on my mobile

mysticalmysty

Hi @Ronel There was a server issue happened last night ( or earlier this morning) but it was for like 15 minutes or less ) I hope you didn’t really effect your game progress:)

Ronel

No it was never a GAME shut down. My LAPTOP shuts down after the game's CPU usage just shoots up the "revs" big time. Laptop starts noisily "straining at the leash"

almost from the minute I sign in to play the game (Candy Crush Soda Saga). Game Progress not affected

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