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Disappearing Boosters
Yobanna_Yoris
Posts: 14 Level 2
in Support
I noticed that after I updated candy crush saga that all the booster I earned after finishing a level without loosing a life disappears especially when I close the app. Upon opening the app later all the boosters are gone and also the build-a-bot despite the fact that I have about 25 hours left on it. Only to appear when I connect to internet. Even when connected to internet, will still disappear upon opening the app after closing.
Best Answer
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@Elsa. It's been working fine until I updated the app 2 days ago. I'm sure that I finished the levels on first try.
Here is the issue, when I'm connected to internet, I will see 25 hours left on build-a-bot, I will keep accumulating boosters by winning each level on first try. Then I got tired, closed the game to engage in other things.
When I returned to open the game, build-a-bot have disappeared and so also with the boosters earned before closing the game.
Now I switch the internet on, after few seconds, build-a-bot appears with 17hours left and the boosters no where to be found.
I also decided to accumulate another booster while online, closed the game and left the internet on before opening the game, yet exactly the same thing happened
Unlike before, whether online or offline the boosters stays intact and also the build-a-bot or helmet keeps counting upon opening the app after closing, no matter how long I stayed away from the game.
The problem/issue/bug/ whatever started after I updated the game 2 days ago.
I'm in level 1415
Answers
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Hi Yabanna,
When you are playing the challenges where you have to complete the level on the first try and you choose to close the app then it will start you at the beginning again when you open the game. Are you closing the game before you finish clearing the level? If so, then it's recognizing that you didn't complete it on the first try and you will lose all the rewards that had been accumulating. The goes for the Helmet and now the Build-a-Bot challenge. It is not holding on to your accumulation if you ended the level.
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@Elsa. It's been working fine until I updated the app 2 days ago. I'm sure that I finished the levels on first try.
Here is the issue, when I'm connected to internet, I will see 25 hours left on build-a-bot, I will keep accumulating boosters by winning each level on first try. Then I got tired, closed the game to engage in other things.
When I returned to open the game, build-a-bot have disappeared and so also with the boosters earned before closing the game.
Now I switch the internet on, after few seconds, build-a-bot appears with 17hours left and the boosters no where to be found.
I also decided to accumulate another booster while online, closed the game and left the internet on before opening the game, yet exactly the same thing happened
Unlike before, whether online or offline the boosters stays intact and also the build-a-bot or helmet keeps counting upon opening the app after closing, no matter how long I stayed away from the game.
The problem/issue/bug/ whatever started after I updated the game 2 days ago.
I'm in level 1415
