Treat Items

Question

On  the daily treats I am only able to collect the first one over and over. Cannot collect the others.

Please Help

Creative_Elsa · Answer

Thanks for trying the troubleshooting.  Unfortunately not too many are having this problem so it's not a top priority to fix.

Nora_Jane_Green · Answer

I am still having this issue none of the above steps worked

Creative_Elsa · Answer

Hi Nora,

Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

I would also like you to please check if you have the most recent version of the game.

On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

On Apple, Go to the App store > click on the game app, and it will say it under the name.

On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

Sometimes it is just a matter of doing the above.  Also are you clearing your history daily because that would cause it to stay at the first reward.  It's not recognizing that you ever had rewards before so it's starting as a fresh game.