Why can't I send or receive lives from friends?

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Answers

  • ElsaElsa Posts: 17,769 Superstar
    Hi @daileydouble05, I found out that it's a Facebook glitch and that is why you are having trouble with the lives.  It happened this past summer and took a long time for them to fix it.  Now it's happened again and it's also affecting my non-King games so we have to wait for Facebook to fix this.  It's not a King glitch at all.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • Thank you for letting me know! I really appreciate it. 
  • awoolls84awoolls84 Posts: 1
    Same problem
  • ElsaElsa Posts: 17,769 Superstar
    HI @awoolls84, we are still waiting for Facebook to fix this.  Have no clue how much longer it will take.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • CezdiamondCezdiamond Posts: 6,522 Community Manager
    Hello everyone! On Facebook this has now been fixed, if you are experiencing the problem still on mobile please bare with us as we investigate this further. 

    Thanks! 

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • ElsaElsa Posts: 17,769 Superstar
    Hi @Cezdiamond someone posted in my group yesterday saying that she thinks she saw more lives in the game.  So I posted a message asking if anyone else sees the change and no one else responded.   Let's keep our fingers crossed that it stays fixed this time. 
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • amberdavis324amberdavis324 Posts: 4
    It has been a few months since this thread was started. But I am STILL having this issue. I receive nothing from friends since October and friends do not receive lives I send. I have also only been able to send lives to 1 person. 
  • ElsaElsa Posts: 17,769 Superstar
    Hi @amberdavis324, that problem was fixed.  It was a Facebook glitch and has been fixed.  Are you playing the game through Facebook?  If so, then you might need to check your settings.  First let me know if you are playing through Facebook and then I can offer further direction.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • santi89santi89 Posts: 5
    My level 1554...


  • yykooyykoo Posts: 1
    Hello. I have that problem. Playing on android phone. Level 1300. Not linked to facebook- dont want my friends to know that i play this. 
     Receive a life from friends about once every 2-5 days .(that are listed by the game when i push the ask friends for free lives) never had a life request sent to me. And can not open messages unless there is a life from someone?! 
      
  • daileydouble05daileydouble05 Posts: 6
    Wow, 1300!!! I get aggravated after my 5 lives run out and don’t play again till the next day. It takes so long to build the lives back with the Candy Crush with Friends game. I personally don’t care how they get us more lives just as long advertise they find a way to fix it :( 
  • ElsaElsa Posts: 17,769 Superstar
    yykoo said:
    Hello. I have that problem. Playing on android phone. Level 1300. Not linked to facebook- dont want my friends to know that i play this. 
     Receive a life from friends about once every 2-5 days .(that are listed by the game when i push the ask friends for free lives) never had a life request sent to me. And can not open messages unless there is a life from someone?! 
      
    Why aren't you playing the game through the Kingdom?  If you don't play through either one you can lose your progress at any time.  I only play through the Kingdom.  Here is some information if you want to play through the Kingdom. 

    Please follow the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

    Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.






    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • TippyToesTippyToes Posts: 8
    I've been trying to receive lives since December and still haven't been successful.
     I get a request from 2 players but never receive them. This is getting annoying but, it does prevent me from playing as much as might.
    Some time ago I read an explanation of how to make requests successfully but that didn't work either. Please help, BTW,
    I'm playing on my Motorola Android, and not thru Facebook.
  • CocktailsVACocktailsVA Posts: 23 ✭✭
    I'm still having problems sending and receive lives
  • EdineguinhaEdineguinha Posts: 2
    olá, bom dia! Não estou conseguindo enviar vidas aos meus colegas e também o meu bônus diário há mais de 15 dias não sai do primeiro dia de bônus. Todo dia só recebo o bônus referente ao dia 1.
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