If the game is not allowing me to send lives or receive lives. What can I do?

stepygat50

This game is not allowing me to send lives to friends or receive lives from Friends. I am fully logged in and my browser has been refreshed but I'm still not able to do that part. What can I do?

jilliebean

I’m no longer receiving lives and what happened to the free life booster that helped. This shouldn’t be such a big issue considering is like the 150th version of candy crush like seriously 

Dianna531963

Help me get this fixed can't receive any lives

Sukanta_Biswas

Hello @Dianna531963

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Check your app update first. Logout game from facebook > Restart your device > Log in again.
Please give me feedback 

firebombmarkus

Hi @Dianna531963 and welcome to our adorable Community 😊 This is a known issue in our lovely game. You are welcome to write your feedback about this issue on the link below.

 https://community.king.com/en/candy-crush-friends-saga/discussion/177642/i-do-not-receive-lives/p1

The studio is aware of this issue and they are working on it. Let's hope together it will be solved soon. Thank you for your understanding and have a wonderful day 🤗

mercerik

@jilliebean

Hi there! Welcome to the Community!

You mentioned 150th Version of Candy Crush, are you referring to the Candy Crush Saga or the Candy Crush Friends? The reason I asked is because you are at the Candy Crush Friends Community. 

Thanks!

jilliebean

Seriously you guys can’t be this duh. I’m talking about friends but by that I meant there’s regular candy crush, soda,jelly and the other similar games made by king that do not have the lives issues that candy crush friends has COME ON NOW

catty

You send friends lives and they never get them you asked for lives You never get them. This is the second time i have complained to them.

firebombmarkus

Hi @stepygat50 and welcome to our adorable Community 😊 How do you mean you are not able to send and receive lives? If you are not sure how to do it you can see the detailed instructions on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/177612/how-to-send-and-receive-lives

However, there is a known issue where we don't receive lives so often regardless we are connected to a King or a Facebook account. There is a thread about this issue where you can give us your feedback and where our Community Manager will post any change about this issue as soon as it happens. You can find it on the link below.

https://community.king.com/en/candy-crush-friends-saga/discussion/177642/i-do-not-receive-lives#latest

Thank you for your understanding. Have a wonderful day 🤗

_Elsa_

@firebombmarkus there is an issue going on in the Saga game right now with the sending/receiving of lives and I tagged @Jelly Jenny because it might be a Facebook glitch.  A player who plays CC Friends Saga wrote in that message asking if it's the same problem here as it is there so I gave her this message to comment.  Let's tag @QueenMia because maybe it's a Facebook glitch that is starting across all games.

firebombmarkus

I wasn't aware of it. Thanks for letting us know @Elsa