Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Missing lives

Last Tuesday 11-6-18 on my computer at work i had 165 lives in my envelope and 70 lives on my home computer. On Wednesday 11-7-18 my work computer showed 10 lives and home was 20. Can those please be added back in.

Also I'm no longer receiving the helmet when you beat a level on the first try.

Thank you for your help and time.

Jason

Accepted answers

All comments

Creative_Elsa

Yes you can post the same message there.

Lenore_Joseph

Thank you for the quick response. So just post the same question to the link your provided.

Jason

Creative_Elsa

Hi Lenore,

The lives disappearing is a glitch that has already been reported to the studio. I am going to ask you to please post a new message on a main thread question that I just created. This is where you will be seeing updates as the studio progresses with it. https://care.king.com/en/candy-crush-saga/why-cant-i-receive-lives-from-friends-1146687714

The Space Dash/Helmet challenge has been taken off the computer version because the studio found a glitch on the HTML5 and they are trying to resolve this. It’s only available on mobile versions until further notice.

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Accepted answers

All comments

Creative_Elsa

Hi Lenore,

Lenore_Joseph

Thank you for the quick response. So just post the same question to the link your provided.

Jason

Creative_Elsa

Yes you can post the same message there.

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…