Candy Crush Saga app crashes on iphone after update

dippy

i recently updated my candy crush app and now whenever I click on the game, it crashes and closes down before the main screen loads.

i have tried updating and restarting my phone, checking to make sure I have adequate storage space and exiting the app. It was working fine before I updated it yesterday. 

Any tips?

JustPlaying

Hi @dippy You can try the troubleshooting here the troubleshooting should be the same for the game you are playing

dippy

It still isn’t working. I’m thinking I should just delete the app—I spend too much time on it anyways haha!

Alansmart

Maybe clear cache and data, uninstall app then redownload.. try that if all else fails

JustPlaying

the here above did point to this but changed... so trying again  https://community.king.com/en/candy-crush-friends-saga/discussion/177763/technical-issue-lost-your-progress-try-this-troubleshooting

QueenMia

Hi @dippy - @JustPlaying link should definitely help. If not, re-installing might be the option. I'm moving your thread to the Candy Crush Forum (here's it's Candy Friends ), maybe someone had the same issue and will be able to assist.

_Elsa_

Hi @dippy, you are now in the correct community - Candy Crush Saga and I will try to help you. 

First question, are you trying to play the game through Facebook?  There have been connecting Facebook issues but I believe they were computer based with Windows 10.  

Let's try some troubleshooting.  Below are 2 links posted by the Community Managers here in the community.
https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest
https://community.king.com/en/candy-crush-soda-saga/discussion/244191/im-having-technical-difficulties-with-my-apple-device-which-ones-work-best-with-king-games

Make sure that you clear the history on your phone by tapping on the home button and swiping all recent tabs.

If you are playing through Facebook I am going to suggest that you uninstall the Facebook app.  Do NOT uninstall the game app unless you have tried everything else because you will lose all boosters and lives since they are only saved on that device.  Uninstall the app and then I would like you to please shut down the device, wait 10 seconds and reopen it.  Go back to the app store and reinstall the Facebook app.  Now open the game and log back in with Facebook and let's see if that works.

If it's a Facebook glitch, then you might want to play through the Kingdom instead.  Go down to the settings on the bottom right.  Click on the pink settings button and then click on the green settings button.  Log out of Facebook and then close that out.  Click on the pink button again and you will see the King logo button.  Click on that and if you never played through the Kingdom before it's going to ask you to create an account.  Make sure that you write down your email address and password because many players have gotten locked out of the Kingdom because they forgot their password.

See if playing through the Kingdom works for you instead.