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Game freezing

Carole_McSherry
Carole_McSherry Posts: 20

Level 3

edited December 2018 in Support
I am on episode Chilly Chimineys and when I lose it goes to a screen that looks like a bubble gum machine....it should only go to that screen when I collect enough candies that have a C on them but it goes there every time....then that screen freezes....there is no way to get out of it so I have to go back to fb and start over....I lose all progress....this has been going on for weeks and no one seems to fix it or give me any answers!!!!!!!!!!!

Answers

  • Alansmart
    Alansmart Posts: 1,302
    Hello @Carole_McSherry,
    QueenMiaQueenMiaPosts: 1,681Community Manager
    - Looking for information about the game or how to solve a technical issue? Check our FAQ, the answer is certainly there!
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    Also, find out all you need to know about the Community here .. I hope you can find a solution with the links provided, have a devine day.. keep calm and crush on 🍬
  • _Elsa_
    _Elsa_ Posts: 37,048
    Hi @Carole_McSherry, sorry that your message wasn't picked up before now.  Do you still need help with this? 

Hey! Would you like to give us your opinion?