No option for bonus videos

_Elsa_

Hi @ashleygreen19, from what I am seeing in my game it works for about 5x and then disappears.  So it must be set on a specific amount of tries but I don't know if we then have to wait for a few hours before it appears again.  I don't think it's a glitch if it's showing up and playing.

@crystina,

For now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language.  This message is being closed out so I suggest that you start a new message in English.   A second option is that you can complete the contact form from this link:  https://soporto.king.com/contact

itsamegz

I have never had the option for watching a video for additional moves in a level and my boyfriend does. Both of us are on iPhone X but he isn’t logged in via FB I don’t think and I am.  Does that have anything to do with it?  Also after I last updated the app 4 days ago I now no longer get the ad option for anything not extra lives or bonus power ups or any reason. Is this a glitch??  I don’t get a black screen I just don’t even get a box to click to watch an ad at all now. 

itsamegz

I have never had the option for watching a video for additional moves in a level and my boyfriend does. Both of us are on iPhone X but he isn’t logged in via FB I don’t think and I am.  Does that have anything to do with it?  Also after I last updated the app 4 days ago I now no longer get the ad option for anything not extra lives or bonus power ups or any reason. Is this a glitch??  I don’t get a black screen I just don’t even get a box to click to watch an ad at all now. 

itsamegz

I have never had the option for watching a video for additional moves in a level and my boyfriend does. Both of us are on iPhone X but he isn’t logged in via FB I don’t think and I am.  Does that have anything to do with it?  Also after I last updated the app 4 days ago I now no longer get the ad option for anything not extra lives or bonus power ups or any reason. Is this a glitch??  I don’t get a black screen I just don’t even get a box to click to watch an ad at all now. I sure hope this is fixed soon. There are definitely some nearly impossible levels without the help of watching those ads for things..

itsamegz

I have never had the option for watching a video for additional moves in a level and my boyfriend does. Both of us are on iPhone X but he isn’t logged in via FB I don’t think and I am.  Does that have anything to do with it?  Also after I last updated the app 4 days ago I now no longer get the ad option for anything not extra lives or bonus power ups or any reason. Is this a glitch??  I don’t get a black screen I just don’t even get a box to click to watch an ad at all now. I sure hope this is fixed soon. There are definitely some nearly impossible levels without the help of watching those ads for things..