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Lost Boosters

tucking_fypo

After re-installing the game (one week of uninstallation), all my powerups/boosters are gone. Please help.

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Cezdiamond

Hi everyone! Welcome to our sweet community!

@tucking_fypo I am so sorry that you lost your boosters @firebombmarkus is right that you will lose them if you reinstall the game as they are saved to your device.

If you can give me your game ID (numeric code) I will add a few sweet treats as a gesture of goodwill :-)

At the moment the buddy challenge is random so this is not possible, however you are not the first person to ask so I will pass on this feedback!

firebombmarkus

As I said, you are very welcome @tucking_fypo They are very busy these days but be sure she will reach you as soon as she can 😊 In the meantime, if you want to win some gold bars you can participate in current contest https://community.king.com/en/candy-crush-saga/discussion/comment/303767#Comment_303767

Good luck!

firebombmarkus

Thanks so much for beautiful words @tucking_fypo This is the sweetest Community, you will see 🤗 Feel free to ask about anything you need and our amazing team will help you as much as we can 🤘 You can introduce yourself to our Community here https://community.king.com/en/candy-crush-saga/discussion/177770/say-hello-to-the-community-and-introduce-yourself

Enjoy your time here and keep crushing 🍭

P.S. I love the wordplay in your nickname 😂

firebombmarkus

You are more than welcome 🤗 @tucking_fypo This knowledge will be valuable to you next time when it occurs.

I am not sure if it's possible to go back to the previous buddy in Buddy Challenge. Therefore, I will tag our super sweet Community Manager @Cezdiamond and we will see together if this is actually possible or not.

firebombmarkus

Hi again @tucking_fypo You are welcom and thank you for replying. If you read carefully the post I gave you link to says this "In addition, it also means if you reinstall the game or delete the important data holding the boosters, they’ll be lost and cannot be recovered". So this might happen also if you reinstall your game or your device crashes.

firebombmarkus

Hi @tucking_fypo and welcome to our adorable Community 😊 I am sorry this is happening to you. There is one thing you should know, though. Your boosters are saved on your device's memory, therefore you can reach them anytime, even if you are offline. Unfortunately, if you change the device all of your boosters will be gone. Hence, we don't recommend storing a lot of boosters, just use them to play and have fun. Please read more about safeguarding your boosters here https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

I hope this will help you. Have a wonderful day 🤗

All comments

Creative_Elsa

Hi @tucking_fypo, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Cez is not in the office at the moment so there is no way of checking if she did this. Chances are she did and you used them by now.

tucking_fypo

Cezdiamond said:

Hi everyone! Welcome to our sweet community!

@tucking_fypo I am so sorry that you lost your boosters @firebombmarkus is right that you will lose them if you reinstall the game as they are saved to your device.

If you can give me your game ID (numeric code) I will add a few sweet treats as a gesture of goodwill :-)

At the moment the buddy challenge is random so this is not possible, however you are not the first person to ask so I will pass on this feedback!

@Cezdiamond Ah I’m so sorry. I was so busy the past couple of months that I forgot to check my game. Did you send me any treats? I’m sorry I didn’t check yet. Thank you so much if you did!

tucking_fypo

@Cezdiamond thankyou for another warm welcome and reponse ☺️ I had been busy traveling and just got to check my mail and hence your replies.

My id is 6107053242. Your help is beyond expectations

Hahaha it’s a username I’m quite fond of. Glad you liked it too 😁

Cezdiamond

Also love the name @tucking_fypo haha it is hard to say it the "correct way" though hehe

Cezdiamond

firebombmarkus

tucking_fypo

All true

okay, so I’ll wait for the manager to get back to me whenever he/she can.

hahahaha I’m glad it amused you

firebombmarkus

tucking_fypo

That’s great! You’re the best

I didn’t know a community could be this sweet

firebombmarkus

tucking_fypo

Oh! I see..

So they’re gone for good. Ugh i wish I’d known. Nvm then. Thanks a ton for giving me your time.

This was very helpful and sweet.

Could you help me with another thing? That challenge buddy (onion thing called ‘Roo’ i think) i had, I accidentally changed him(was super sleepy) and now it shows me some random player. Is there any way i can get it back to how it was?

firebombmarkus

tucking_fypo

Thankyou but I didn’t change my device, so then why’re they gone

firebombmarkus