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Connected accounts

brasko
brasko Posts: 15

Level 2

Nothing so far doesen't solved my problem. When I log in through facebook everything it's OK.But when I log in through King account it happened this. Pictures 1 and 2 show how it look when I log in with my account. Pictures 3 and 4 show how it look when my cousin log in. As anyone can see there is two different accounts (e-mails) same nickname and same level in the game. My cousin before this thing is happened was at level 3357 and I was at 3923. Well I'm still there cause I wait to solve this sort of problem. Thanks in advance.





Best Answer

Answers

  • _Elsa_
    _Elsa_ Posts: 37,377
    Hi @brasko, I am going to ask you to please do something for me.  When you open each of the Kingdom accounts, look at the King icon at the top and double click on it.  I want to find out if they are showing 2 different user ID #s.
  • brasko
    brasko Posts: 15

    Level 2

    ID numbers are identical. 5243494669
  • _Elsa_
    _Elsa_ Posts: 37,377
    OMG!  Wow @brasko you really have found a good glitch!  We can get you out of that though.  I think the best solution might be for one of you to create a brand new Kingdom account.  We can get your progress back, no problem!  I am going to tag @Cezdiamond who is the Community Manager for this game.  While we wait for her to read this message, please set up a new account for one of you so that she can go into that account and move the progress over.
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Thanks @Elsa

    Yes if you create an account I can move the levels over, no problem :-) 
  • brasko
    brasko Posts: 15

    Level 2

    Well I create an new account. It's snjezanasnjega@gmail.com. She was on level 3357. I am on level 3923 and I prefer if I can still use my account brasko@windowslive.com
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓
    Hello,

    Please can you check if that has worked? 

    Thanks! 
  • brasko
    brasko Posts: 15

    Level 2

    It is working. I log in into this new account and it's right level.. 3357. About my level I can play as usual. I log in into king and there I restore my nickname and picture. I guess that connected account are still be connected and I think that only way to disconnect them is to delete one of them. In this case snjezanasnjeza@gmail.com.

Hey! Would you like to give us your opinion?