Lost all my progress can you help me?

ashleejade1992

Hello 

I urgently need your help...

I had an old Facebook account which I have deleted and was using candy crush saga as a guest. I had managed to get to level 1000+ after years of trying and money spent. 

This has now automatically put me back to level 1 and I have been connected to my new Facebook. I also did not have a KING account untill today so I can't connect that way. 

Please tell me there is something you can do 

Thanks 

clevv1

I lost my game was on 4263 what can I do

_Elsa_

Hi @ashleejade1992 and @clevv1, I am going to give you some information below but I must ask you both to first create an account, preferably a Kingdom account.  Here is a link on how to create a Kingdom account.

https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

Once you have your account set up, I am going to ask you to please get your user ID # by following the steps from here:  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

The final step will be to complete the contact form from this link: 

https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

vanjie

Hi 

i alsobgave listbmy levels. I progressed up to 1608 something. Reset my phone and lost it . I didn’t connect to Facebook few months before the rest of my phone 
but how do I get to that level pls help me 😔

_Elsa_

Hi @vanjie, please follow all the directions that I posted above for the other two players.  They will get your progress back.