How to get a refund?

JMGRIFFIN84

My best friend's kid keeps charging my card with this game. I just need to get a refund. How do I prevent him from that?

_Elsa_

Hi @JMGRIFFIN84,

Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Please don't take what I have to say next the wrong way - but the best way to prevent him from doing it is not to give him your device to play with. 

hellokitty87

I need a refund on to chargey

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/826702#Comment_826702

Hi and Welcome to our Community

If something wrong with refund and purchase please check this page

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

luckyseven774

This is the unauthorized purchase. I want a full refund 🥺

arwen777

@luckyseven774 I'm afraid the community doesn't deal with refunds! For that you'll have to contact customer support. See the link below for more information:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1853677#Comment_1853677

Hi and Welcome to the King Community

Any issues with Google Play Points or any other payment methods on your Google Play account, please contact Google Play Support directly.

Google Play handles all transactions and purchases in all your games and app on Android devices.