Sync issues

Gastón_Cenci

Hi everyone, i have a question.
I've finished  level 4310 on Facebook, then i went to Windows 10 app and it let me play a bit more, but i can't see those levels on face.  I'm on 4330. Is there a way yo sync that ?

firebombmarkus

Hi @Gastón_Cenci and welcome to our adorable Community 😊 Yes, you are right, there is actually a difference. Windows 10 is always ahead of iOS and Android. That is happening because iOS and Android both require permissions from app stores before releasing update for games and Windows 10 does not. I hope you understand and this was helpful. Have a wonderful day 🤗

firebombmarkus

Hi @Gastón_Cenci and welcome to our adorable Community 😊 Yes, you are right, there is actually a difference. Windows 10 is always ahead of iOS and Android. That is happening because iOS and Android both require permissions from app stores before releasing update for games and Windows 10 does not. I hope you understand and this was helpful. Have a wonderful day 🤗

bignana

Can’t sync from iPad to iPhone n Samsung tablet won’t mive levels to sync all 

firebombmarkus

Hi @bignana and welcome to our adorable Community 😊 Thank you for posting here. Can you please tell me is your game connected to Facebook or King account? If so, you can always login with any of those accounts on new device and your progress should be there. You can read more about it on the link below. Have a wonderful weekend 🤗

https://community.king.com/en/candy-crush-soda-saga/discussion/244233/how-do-i-save-my-progress

PushpArti

How can I synchronise  my king account with Facebook account.  My game level is not showing  and when I connect to fb it's starts from level 1. Please  help

mysticalmysty

Hi @PushpArti You can just follow all the steps mentioned on this link https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

dawnsalone

I can’t seem to sync my account to Facebook and I have lost all my levels….

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1798024#Comment_1798024

Hi and Welcome to the King Community

You will need a PC to do this Can I sync my progress between Facebook and King.com?

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

• Go to the King website at King.com/games
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

Please sign out of the game and back in with the King account details to make sure sync correctly before deleting facebook

arwen777

@dawnsalone to restore your levels, check the link below:

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored