I lost everything

spiazzispiazzi Posts: 1
edited February 12 in Support
Yesterday i've accepted the new condition of the privacy then i re-connected with the Facebook account and when i push Play, in the game There wasn't any booster, any saved lifes or any items collected. What happened? Please help me

Comments

  • ElsaElsa Posts: 18,690 Superstar
    edited March 2
    HI @spiazzi, sorry that your message wasn't picked up before now.  Do you still need help with this?  Are you playing on a mobile device?  Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here: 

    https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters







    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


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