I lost everything

spiazzi

Yesterday i've accepted the new condition of the privacy then i re-connected with the Facebook account and when i push Play, in the game There wasn't any booster, any saved lifes or any items collected. What happened? Please help me

Elsa

HI @spiazzi, sorry that your message wasn't picked up before now.  Do you still need help with this?  Are you playing on a mobile device?  Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here: 

https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters