Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Dynamic Duo bug

when I finished the last dynamic duo challenge I didn’t get my prize, this screen appeared. So I lost that prize and it isn’t collecting the orange that I get so I’m going to lose my streak. This isn’t the first time that this has happened. It’s frustrating. Not sure why I bother to even try anymore.

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Creative_Elsa

Hi CCgum, where are you playing the game? You might need to do some troubleshooting. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below to finish the troubleshooting. Let me know if the troubleshooting corrects the problem or if it's still there.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

CCgum

Thank you. Our time just ran out and even though I know I easily collected the amount of candy for both myself and my partner, we still failed the challenge because it wasn’t counting the candies. That’s the second time that the same thing has happened. I just didn’t realize that there was a message board that we could let the developers know the glitches or I would have posted it before.

Creative_Elsa

Hi @CCgum, this message started off in February and you are the first player reporting this recently. I am going to keep my eyes posted here during the weekend to see if anyone else reports this. I just went into the game but my buddy and I have to collect color bombs and it worked for me. You might be experiencing a brand new glitch starting so if you see any other messages posted on this, please tag me and if I see new messages I will elevate it to the studio.

CCgum

I am having this exact same issue. For the last 20+ hours I have gotten this screen. I have collected a lot of green candies and the count is not going up! My partner is pretty active and for him to have a zero count shows that he’s likely having problems on his end as well. So frustrating because this is not the first time this has happened.

Creative_Elsa

Hi @BELLA_102, someone else wrote about this here in the community last week but so far it's just the 2 of you. It might be a brand new glitch starting. I am going to keep my eyes open here for the next few days to see if anyone else reports this. Can you please keep an eye on this too and if you see others reporting it, please come back here with those links so that I can elevate it to the studio. Thanks.

BELLA_102

Sukanta_Biswas said:

hi @BELLA_102You sure you completed the event?screenshot picture says you can not complete it.

Yes, I’m positive I completed the challenge. I’m on level 4146, I have played this game for a long time. If you look closely you will see that the confetti was falling, indicating I had completed the challenge. It glitched and didn’t give me my reward and showed that I needed to complete another challenge. However I could collect a million oranges and the count wouldn’t go up. So, we went back down to zero because it acted like I didn’t do the challenge. Thanks for your “help” though, nobody else even bothered to comment.

Sukanta_Biswas

hi @BELLA_102You sure you completed the event?screenshot picture says you can not complete it.

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Accepted answers

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Sukanta_Biswas

hi @BELLA_102You sure you completed the event?screenshot picture says you can not complete it.

BELLA_102

Sukanta_Biswas said:

hi @BELLA_102You sure you completed the event?screenshot picture says you can not complete it.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…