Why cant i get my rewards?

brendy

i recently did a app update and now I have no bonuses and can’t get my rewards when I win a level. It keeps saying I have no internet connection and I do. I have other games I play that have to have internet also and they are working just fine so I don’t understand 

_Elsa_

@brendy, it could be your game and not the device.  That is why they both decided to uninstall and reinstall and then both got it working again.  I just have to warn you that if you uninstall your game then you will lose all boosters and lives.

_Elsa_

Hi @brendy, I am going to post 2 links below from players who had a similar problem.  The way that they resolved it was to uninstall the game but please check them both out and please let me know if you were able to get the connection back.

https://community.king.com/en/candy-crush-saga/discussion/251748/why-cant-i-get-my-rewards#latest

https://community.king.com/en/candy-crush-saga/discussion/247139/no-internet-connection-in-candy-crush-saga-after-installing-candy-crush-friends

brendy

It still don’t explain why it keeps saying I have no internet connection and that when I’m reconnected to internet I will receive my rewards. I am connected to the internet and play other games and they are working just fine 

jonis

I don't get my rewards when sugar drops  reach any level. Sugar track does not appear. 

_Elsa_

@brendy, it could be your game and not the device.  That is why they both decided to uninstall and reinstall and then both got it working again.  I just have to warn you that if you uninstall your game then you will lose all boosters and lives.

_Elsa_

Hi @jonis, there is a problem with that challenge and the studio is aware of it.