Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No internet connection in Candy Crush Saga after installing Candy Crush Friends

after installing Candy Crush Friends I am not able to connect with Candy Crush Saga to the king server. Now I am playing the level 3949 and I have no idea how to save it. Candy Crash Friends is working fine. Could be possible to have 2 accounts with the same email address? Any idea?

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Creative_Elsa

Awesome! I am so happy that you were able to figure it out!

Marian

Thanks a lot for your effort. During the last hour I solved my problem. I deleted Candy Crush on all my devices under the risc that the progress will go lost. After that I did shut them down to get the memory free. After that I reinstalled Candy Crush and I could log in. The progress was there. Nothing lost. The problem was the changed password in Friends, which did not match with the saved credentials in Candy Crush.

Creative_Elsa

Hi @Marian, I am going to forward your message to the Community Manager. Maybe she can go into your account to see what's going on.

Marian

Hi Elsa,

thank you very much for trying to help me. No, I am not using Facebook, I only play through the Kingdom. It must be something wrong with my account. When installing Friends I changed my password and at the same time I was logged in into Saga with the old one. I think this is my problem and only an admin can help me. No idea how I can contact one of them.

Creative_Elsa

Are you trying to connect to Facebook? I know that there is a problem that some players are having when trying to connect to Facebook. I stopped playing through Facebook because of all the glitches. I think Friends you can only play through Facebook but Saga you have the option of choosing Facebook or the Kingdom. I only play through the Kingdom.

Marian

Yes. My icon is empty, but if I look to my profile, it seems that I am connected. Trying to log off, I get an unknown error. After that I have to log on and when I enter the password I get no internet connection.

Creative_Elsa

If you are playing the game through the Kingdom then your progress is saved. Where does it show no connection? Is it when trying to log into the Kingdom or Facebook?

Marian

Hi @Elsa,

I use iOS and the router is working normally. And yes, I can play Candy Crush Friends. I saw that in both games the same userid is used. However since I have installed Friends, Candy Crush Saga gets no connection to the server.
The used version is the right one.

Creative_Elsa

Hi @Marian, have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Crush Saga which is 1.139.0

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Accepted answers

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Creative_Elsa

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Crush Saga which is 1.139.0

Marian

Creative_Elsa

If you are playing the game through the Kingdom then your progress is saved. Where does it show no connection? Is it when trying to log into the Kingdom or Facebook?

Hi @Marian, I am going to forward your message to the Community Manager. Maybe she can go into your account to see what's going on.

Marian

Creative_Elsa

Awesome! I am so happy that you were able to figure it out!

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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