I just beat level 2698 and when it went to the next level, it's still 2698.

rosieb19

I just beat level 2698.  It was a fairly difficult level with a lot of bombs, so I used a few boosters to win the level.  When it went to the next level, it's still 2698.  What's up with that?

_Elsa_

Hi @rosie19, are you seeing any stars on level 2698?  If so, then I am going to ask you to please do some troubleshooting to see if it moves on.  Clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete the troubleshooting.  Please let me know if this works for you.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

_Elsa_

Hi @rosie19, are you seeing any stars on level 2698?  If so, then I am going to ask you to please do some troubleshooting to see if it moves on.  Clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete the troubleshooting.  Please let me know if this works for you.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

rosieb19

I beat the level again without too much trouble, so I have moved on.  Thanks anyway!

_Elsa_

Awesome!  Thanks for letting us know.