Hi @lilolenana01 and welcome to our adorable Community 😊 Please check is your device connected to the internet and if the network works properly. When we are not connected to the internet it is showing default profile picture and not the one we really have. Also, it would be useful if you can make a screenshot. Thank you. I am looking forward to hearing from you again.
Thank you for your response and welcoming me to this community. I am connected to the internet and I think the signal is strong enough because I can stream Netflix, etc. I look forward to making your acquaintance. I only learned of this community yesterday.
Thank you for your kind words 😊 I am happy that you discovered this Community as there is a lot of fun around and opportunities to earn some gold for the games, too 😉 @lilolenana01 If your connection is working properly, maybe you should try to clear the game cache and check of your device has at least 2 GB of free memory as it is required for the game to work smoothly. If clearing cache does not help, try to log out from your game, then quit the game and clear the cache, open the game again and log in with your King or Facebook account. Let me know if these steps solved your problem.
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