My Kindle Fire has no more levels after 4220

Question

the game just says “you are one of the best players New levels coming soon”. It’s been like this for weeks. I’m logged in on it, and I’ve checked the amazon App Store but there are no updates. Why isn’t it showing at least level 4550 like my iPhone version?

originalbiddy · Answer

thanks for the ideas- but I don’t have a Facebook account. It’s strange because my account info (game level, rank, levels this week) are all accurate and so clearly the game app is updating in all other areas- just not the levels

Creative_Elsa · Answer

Thanks for tagging me @firebombmarkus.

@originalbiddy are you playing the game through Facebook or the Kingdom?  Let's try some troubleshooting.  Clear the history and if you are playing the game through Facebook, uninstall their app and reinstall it again.  Do NOT uninstall the game because you will lose all boosters and lives.  If you cannot get your progress back after doing this then you will need to get your user ID # by following the steps on here:  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back.  They will send you an email with a ticket number.  Please make sure to use this topic and subtopic when completing the contact form.

firebombmarkus · Answer

Hi @originalbiddy and welcome to our adorable Community 😊 I am not sure about Amazon, but I know iOS and Android require some permissions to be approved before releasing an update. Windows 10 doesn't require these approvements and that's why Windows 10 always has more levels than the latter. I am aware that this doesn't answer your question, I just wanted to provide you with some info. I will tag our friends Superstars @Elsa and @Pummy_Raj in hope they know more about Amazon OS. Have a wonderful day 🤗