Dispute Charges

Diana_Jo_HubbleDiana_Jo_Hubble Posts: 5
Yesterday 4-24-19 I Made a couple of 1.99 purchases.  I started getting all kinds of prizes and I check my charge account and you had charged me 79.99. I would like credit for this amount back to my account.  I Never wanted to purchase this.

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 6,092 Superstar
    Hello @Diana_Jo_Hubble

    I just wanted to drop you a quick message to say thank you for joining the King community forum πŸ™πŸ»
    Some time its happens for server problem or technical problem. but do not worry, see here your solution.
    If you buy something but not get, then king will refund you.
    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day  :) 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Diana_Jo_HubbleDiana_Jo_Hubble Posts: 5
    So are you going to refund my money or not????

  • Sukanta_BiswasSukanta_Biswas Posts: 6,092 Superstar
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Diana_Jo_HubbleDiana_Jo_Hubble Posts: 5
    you credited my account 3.99 the disputed amount is 79.99  2024950204284230 please credit my account for the 79.99.

  • SomegirlSomegirl Posts: 116 ✭✭✭
    @Elsa this seems to happen a lot with purchases on their end? 
  • Jelly JennyJelly Jenny Posts: 1,532 Community Moderator
    you credited my account 3.99 the disputed amount is 79.99  2024950204284230 please credit my account for the 79.99.

    Hi @Diana_Jo_Hubble! The link @Sukanta_Biswas provided for you will help you to get that credit.

    How to ask for that credit depends on the platform you made the purchase on: e.g. if you made the purchase in Facebook, simply scroll down to "Facebook" in the article to see the correct process.  


    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • ElsaElsa Posts: 18,658 Superstar
    @Diana_Jo_Hubble, @Sukanta and @Jelly Jenny are giving you the correct information. As payment issues involve sensitive data and require personalized support we do not support these queries in the community.  We cannot address the issues nor can we correct them.  The only other suggestion that I can offer you is to complete a contact form but before you do that you have to get your user ID # by following the steps on here:  

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    Please do a print screen showing the erroneous amount that you were charged.  When they go into your account they will be able to see what you purchased vs what you were charged.  They will send you an email with a ticket number.  Please be patient because they have a lot of messages and accounts to check out.






    You can find out more about our Superstars here

    ❀️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❀️ Newbies, this is for you!  Check out all the King game contests here

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  • Diana_Jo_HubbleDiana_Jo_Hubble Posts: 5
    I filled out the form.  I have filled out several forms I want my 79.99 back.......Tired of playing these games with you.

  • ElsaElsa Posts: 18,658 Superstar
    What are you not understanding about this community not being able to help you with your purchases?  Yes I hear you and yes I understand your frustration but please be patient.  You have to hear from them via email.  They will help you, I can't nor can any of the Superstar volunteers who post here.
    You can find out more about our Superstars here

    ❀️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❀️ Newbies, this is for you!  Check out all the King game contests here

    ❀️ Please check out the stories that I created here.


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