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Sugar Drop not giving the prizes

idila

Hallo,
when I complete a level that brings the sugar drop count to the number needed for a reward, the gift box shows the boosters won and I press the Claim reward button ... but the boosters are not added to my supply of boosters. The same thing happens with the boosters won on the Daily Wheel. I play on King's platform. Thank you for every help!

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Creative_Elsa

Hi @cone, you have to address your issue in the Farm Heroes community. Here is the link for their support: https://community.king.com/en/farm-heroes-saga/categories/support-fhs

Creative_Elsa

idila said:

I'm not on facebook and I hope that they will adjust the game on king's platform. At the moment we cannot win any booster and this kills many fun moments of the game. The game worked fine for many many years, why did someone touch it?

The studio is supposed to be fixing it this week. Please check your game today to see if it's been fixed.

cone

In farm hero saga

cone

Why can I keep on playing and were are all my Facebook friends that gave me life and bens and what are the Ben's for

Creative_Elsa

It’s not that they touched it. It was created with Flash and that is outdated so it’s not always an easy fix when Adobe doesn’t support it. The rewards should be working by the end of this week. The studio is working on a fix now.

idila

I'm not on facebook and I hope that they will adjust the game on king's platform. At the moment we cannot win any booster and this kills many fun moments of the game. The game worked fine for many many years, why did someone touch it?

Creative_Elsa

Thanks for posting the link @Sukanta_Biswas. There is a problem playing through king.com because that is the old version and the events/rewards are not working. You will have to switch over to Facebook and play the game through there.

Sukanta_Biswas

hello @idila

Image: https://us.v-cdn.net/6030983/uploads/editor/pc/gtcwcgcv4ipn.png

Please read here about your problem https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1