Glitch won't let me beat the level 2102

nnyz_chocolate_peach

Hi, there is a glitch going on. I completed level 2102, it's where you have to collect  4 cherries and jelly. The cherries  are in the middle of a game with a spawner in the middle. You have to drop the cherries down. The only place the cherries are is in the middle and there are no ingredient portals. I knocked down all the cherries and cleared all the jelly but it still wouldn't let me win the level. I added some screenshots that show, that the cherries had all dropped down and there was a checkmark by the jelly. Even though the 4 cherries was collected I still couldn't win it. I added various screen shots to show all the cherries were collected.

Sukanta_Biswas

hello @nnyz_chocolate_peach

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Basically we facing this type problem for old android device error. but don't worries, i am trying to resolve.

Here some troubleshooting, check please

 1. Check your app update

App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 

That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here

 2.Update the device software

If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 

you can see if there is an update manually:

Go to Settings

Scroll down and tap About device (About phone, About tablet)

Tap Software Update or System update.

 3. Restart Your Device

You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.

 4. Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

 5. Free Up Storage Space

To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.

 6. Make Sure Stable Internet Connection

The slow or unstable network connection can also lead to app crashes on Android.

Here are some tips for not facing this kind of problem in the future,

Make your device software auto update.

Make your app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, 

Please do not hesitate to reach back out to me!

Have a good day 

Coco_D

Hi Sukanta, thank you for your prompt reply. Everything is up to date. I updated my software on play store a few days ago. I also checked my current device software, it's up to date. I have play store and my device are automatically updated when available. I check weekly to make sure no update slipped through the crack. So on my end there isn't anything else that can be updated.

Sukanta_Biswas

@Coco_D
Recently @Elsa has given a statement on the same level, so I'm tagging her here.

_Elsa_

I am going to elevate this level to the community manager because there are a couple of other players who reported this too.

Khaos

@Elsa, I have encountered this same problem on a different level when multiple fruit fall all at once not keeping accurate count. I have also noticed it's not keeping accurate count when hitting multiple dark chocolates at once. Someone else posted about this in support. I am playing on an older Android and followed @Sukanta_Biswas instructions and it didn't help. Sigh, I really need to get a new phone! I just thought i would mention it in case it's not an older Android problem.

_Elsa_

Thanks for letting me know @Khaos. 

_Elsa_

****update for all of you on this level.  The studio is looking into a fix but the fix won't go into effect until the next game app update.  In the meantime, I was told to pass along this tip for all of you:  "avoid  using the fish with another booster as this is what is causing the bug. It seems to change the cherries to striped candies".****

nnyz_chocolate_peach

@Elsa do you know why there is a possible to lose rewards and lives with an update? Sometimes I save life and rewards for extremely hard levels. So I do accumulate rewards. I usually get my daughter to help if I can't beat a level but I'm worried about losing my rewards Maldives with an update.

_Elsa_

Hi @nnyz_chocolate_peach, since they are only saved on your device so that you can play the game offline, any changes can cause you to lose the rewards.  So they recommend that you use them and not accumulate them.  I totally understand your need to hold on to them for the harder levels.  I am not sure why it might happen but from what I was told and from what I do see her from the players, it can happen and has happened.  Now maybe if you are accumulating 40 or 50 of each then it would be very upsetting to lose them so maybe just keep them to a minimal and play the Sugar Drop challenge to keep building them up.  Here is some information if you don't know about the Sugar Drop challenge. 

https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge

And here is a list of the best sugar drop levels

https://community.king.com/en/candy-crush-saga/discussion/252067/superstar-information-post-best-levels-for-the-sugar-drop-challenge#latest