Ranking was 62 but now 1 after iPhone restored

metwo2

My iPhone crashed yesterday during a version update and I had to do a full restore. Backup saved my CC level 1768, but I lost my ranking 62 and some gold bars. It’s the lost ranking that really bothers me. I played many, many hours to get to 62.

I play on my phone only. Can you store my ranking please. Thanks 

_Elsa_

Hi @metwo2, I am going to ask you to please get your user ID # by following the steps from here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

I will tag @Jelly Jenny who is the Community Moderator for this game.  She will need your user ID # and can then go into your account to find out what happened to the gold bars.  I don't know if the ranking can be restored but let's wait to hear from her and then she can let both of us know.

Jelly_Jenny

Hi guys @metwo2 and @Elsa

I'm sorry to be the bearer of bad news but unfortunately if the ranking is reset from your game, we cannot bring it back.

The ranking doesn't really give you special benefits in the game but I can imagine how disappointing losing it can feel. Hopefully restoring rankings will be a possibility in the future! 

metwo2

Hi Elsa, on cc friends it’s gronk234521. Saga just showed that name with my email so I don’t know what my saga id was.
It’s my ranking # that I really want corrected.
Thanks for your help!

_Elsa_

Hi @metwo2 as per what @Jelly Jenny wrote above the ranking cannot be restored.  The user ID # would be the same across all games so hold on to it just in case you need someone to look into your account in the future.

metwo2

Hard to believe restoring rankings can’t be done now. What about my lost gold bars that I purchased?

Jelly_Jenny

metwo2 said:

Hard to believe restoring rankings can’t be done now. What about my lost gold bars that I purchased?

To check your Gold Bars, please let me know the ID and I'll check that asap

metwo2

The Id is now gronk234521. But I don’t know if I had saved progress on saga, just cc friends. Purchased thru iTunes.

_Elsa_

Is it possible for you to do a print screen showing that user ID #?  I never saw that with a name before it.  @Jelly Jenny is gone now for the weekend but I am tagging her so she will get back to you on Monday when she's in the office.

metwo2

Elsa, here it is
*removed due to privacy* 

_Elsa_

That's not your user ID #.  Double click on the King logo on top and then you will be able to see your number.  I whited my number out so that is where you will find it.