Unauthorized purchases want a refund

johnstone1

My daughter has been playing candy crush saga and purchased alot of things i didnt authorize how do i get a refund for it

Sukanta_Biswas

Hello @johnstone1

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Please remember, King is not responsible for your mistakes. Read here for solution.
If you buy something but not get, then king will refund you. although your purchase was successful and not anything missing.
If this is not resolved then contact King Care. When contacting King Care, please write your game ID. See here how to find your Game Id 

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day.

Katherine2010

My niece has spent 20.00 in unauthorized charges. Please refun.

Sukanta_Biswas

Katherine2010 said:

My niece has spent 20.00 in unauthorized charges. Please refun.

If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. However, something new was set up here in the community late yesterday afaternoon.  Do you guys see this icon on the bottom right of this?  This is now where you are going to report your purchase issues.  You might have to get your user ID # by following the steps here.  Then once you have it, click on that icon and someone will help you.