Lost my levels game reset to level 1 how can I get back to my level

Ranjit

I have been playing for 3 years last night game reset to level one how do I get my levels back

firebombmarkus

Hi @Ranjit and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Thank you for your understanding. Have a wonderful day 🤗

Valluanne

I just experienced the same issue and I was on 2100+ level :(

I uninstalled Facebook, cleared cache and re logged in and I'm still at level 1. I'm a little bit heartbroken losing my progress. :(

This was taken Oct. 1 this year. The last screenshot I took but not the last level I played in. :(

bekicrusher

@Valluanne, happened to me as well, but when I synced my progress with King account. For me logging out of the game, turning off the internet connection and retarting the device and app helped. I came to the game off line and from then synced my progress again. If nothing else works, mail King support (through the game app, also you will need your game ID). They can they restore the levels manually :)

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1259244#Comment_1259244

Hi @Valluanne . Welcome to our Community

Please check this page , Hope your level back on the track again

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Valluanne

Thank you, @bekicrusher and @kiara_wael

I restarted and reinstalled both Facebook and Candy Crush, but the thing that fixed it for me was when I was signing in to 2 accounts alternately after clearing data each time! My levels are finally back 😭 thank you so much for the swift replies!!!

pamelacords

Lost all my levels back at 1 how do I get them back

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2667296#Comment_2667296

Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you bring back your saved progress but it taken longer. 😉

Diamond_Lim

Closed as this thread has been posted on old date (June 2019).

Please repost the new question on Support Area. Thanks.