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Closed as this thread has been posted on old date (June 2019).
Please repost the new question on Support Area. Thanks.
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you bring back your saved progress but it taken longer. 😉
Lost all my levels back at 1 how do I get them back
Thank you, @bekicrusher and @kiara_wael
I restarted and reinstalled both Facebook and Candy Crush, but the thing that fixed it for me was when I was signing in to 2 accounts alternately after clearing data each time! My levels are finally back 😭 thank you so much for the swift replies!!!
Hi @Valluanne . Welcome to our Community
Please check this page , Hope your level back on the track again
@Valluanne, happened to me as well, but when I synced my progress with King account. For me logging out of the game, turning off the internet connection and retarting the device and app helped. I came to the game off line and from then synced my progress again. If nothing else works, mail King support (through the game app, also you will need your game ID). They can they restore the levels manually :)
I just experienced the same issue and I was on 2100+ level :(
I uninstalled Facebook, cleared cache and re logged in and I'm still at level 1. I'm a little bit heartbroken losing my progress. :(
This was taken Oct. 1 this year. The last screenshot I took but not the last level I played in. :(
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Llevo muchísimos años jugando,desde casi el principio,y gastado dinero,y le dan más premios,oris,regalos a mi marido que lleva menos en todo,no es justo
Where on my template can I find the double arrows for more respons. Seems like they've gone missing since I've rebooted my play again. Thx.
I got a new phone and signed in with Facebook. Started me back at level 1. No matter what I tried it wouldn't put me back to my proper level which was near 4000. Then trying to sort it from old phone I have now brought old phone back to level 1. Help please
Fiz duas compras, e nao foi creditado no jogo.
Hi, a day ago I lost my double bomb during a continiously winning strike. And it never came back. Won several lanes afterwards, but it doesn't activate again? You know, win four lanes and we're rolling again? Thx.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
