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Closed as this thread has been posted on old date (June 2019).
Please repost the new question on Support Area. Thanks.
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you bring back your saved progress but it taken longer. 😉
Lost all my levels back at 1 how do I get them back
Thank you, @bekicrusher and @kiara_wael
I restarted and reinstalled both Facebook and Candy Crush, but the thing that fixed it for me was when I was signing in to 2 accounts alternately after clearing data each time! My levels are finally back 😭 thank you so much for the swift replies!!!
Hi @Valluanne . Welcome to our Community
Please check this page , Hope your level back on the track again
@Valluanne, happened to me as well, but when I synced my progress with King account. For me logging out of the game, turning off the internet connection and retarting the device and app helped. I came to the game off line and from then synced my progress again. If nothing else works, mail King support (through the game app, also you will need your game ID). They can they restore the levels manually :)
I just experienced the same issue and I was on 2100+ level :(
I uninstalled Facebook, cleared cache and re logged in and I'm still at level 1. I'm a little bit heartbroken losing my progress. :(
This was taken Oct. 1 this year. The last screenshot I took but not the last level I played in. :(
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Hello @MountainMom I am one of the 6 lucky winners for the gold bars for the just concluded Contest. I am grateful for the chance 6488209055
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Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
Hi i am having an issue with trying to buy boosters since this morning. I have tried to buy hard level offer, extra gold bars and it takes all my card details and then says you are having issues and no payment was taken. It is getting annoying….but i suppose on a plus note you dont get my money. I have updated and cleared…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
