Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Then, once you have the number, you can complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account but you need to tell them exactly what you want done. They can't unsync but if you give them details then will most probably have a suggestion fo help you. It might take a couple of days before you get a
response so please be patient. You should get an email with a ticket
number on it.