What is going on? (edited by CM)

cherr011

I have had the message, " You have experienced an error that we are trying hard to fix, Please try again in a moment." Well, you have not been working
that hard to fix it, as I have had it FOR OVER A WEEK. 

firebombmarkus

Hi @cherr011 and welcome to our adorable Community 😊 I am sorry you are having this issue. Can you please tell me more about it? Which device and OS are you using for playing this game? I would appreciate if you can make a screenshot so I can see what exactly is happening. Thank you.

cherr011

I am using a Dell 3000 series laptop . 

firebombmarkus

@cherr011 As I see you are playing it on Facebook. Please try these troubleshooting steps and let me know if they helped you.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

cherr011

Did not work

firebombmarkus

@cher011 I will tag my Superstar friend @Elsa as she might have some advice to offer. Thank you for your understanding 😊

cherr011

Thanks for your help. I am done playing.

_Elsa_

Thanks for tagging me @firebombmarkus.  I think we are starting to see some messages about not being able to connect just like @cherr011 wrote above.  I am going to keep a close eye on this to see if it's now turning into a huge glitch.  @cherr011 are you playing the game through Facebook on their home page?

cherr011

Yes. I am visually impaired and can’t see to play on my phone, so that is not an option. No big deal, It is just a game and I have others to play 

_Elsa_

Me too @cherr011, I only have vision in my left eye.  I had 9 surgeries in my right eye (4 of which were cornea transplants).  The last transplant rejected 2 1/2 years ago.  My doctor wants me to try again but after 9 surgeries I think I'm done.  What's wrong with your vision?

Sukanta_Biswas

@cherr011
This is for the problem of facebook I have encountered this problem five times today. So you should wait a bit.