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My logon page indicates someone else (King 10616646642) instead of me, Onnye chamberlain.
Contacted King.com but their response had nothing to do with my question of how did this happen & how can I fix it. I just called up Candy Crush Saga and tried to logon. It kept saying my password was wrong and sent me a link to recover my password. That didn't work, then I noticed the name showing was not mine. I don't know how this could happen. Can anyone help me?
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Best Answers
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Hi @Peewee that looks like a King user ID # and it is showing another name. Where are you playing the game? Mobile or ocmputer? Do you play any other King games? This is what I would like you to do. Please get your user ID # by following the steps from here:
If you can't log into Candy Crush, see if you can log into another game to get your number. Please let me know if you can access it. Tag me and I will offer further direction after you get the number.
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My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....0
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THANK YOU SO MUCH SUKANTA-BIWAS & ELSA...….My dtr followed your directions and was able to fix things for me.2
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That’s wonderful!5
Answers
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Hello @Peewee
We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻
You can open this page by clicking on this link, and then see there is Sign in Options? https://king.com/sv/game/candycrush
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Sukanta_Biswas, your link sent me to my logon page (which I am able to access) however it still shows someone else (King 10616646642) instead of my identity. So I did not help.1
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Hi @Peewee that looks like a King user ID # and it is showing another name. Where are you playing the game? Mobile or ocmputer? Do you play any other King games? This is what I would like you to do. Please get your user ID # by following the steps from here:
If you can't log into Candy Crush, see if you can log into another game to get your number. Please let me know if you can access it. Tag me and I will offer further direction after you get the number.
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Where do I find this page with settings?0
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0
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My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....0
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THANK YOU SO MUCH SUKANTA-BIWAS & ELSA...….My dtr followed your directions and was able to fix things for me.2
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That’s wonderful!5
