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Candy Crush won’t connect to wifi

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Answers

  • KingChewy
    KingChewy Posts: 13,713
    Thank you @Elsa! 🙏🏻
  • Bkozooski
    Bkozooski Posts: 10

    Level 2
    I did uninstall and reinstall and that didn’t work. 
  • _Elsa_
    _Elsa_ Posts: 37,294
    Oh man!  That's crazy!  Then we have to wait until Tuesday when @Xarly is back in the office.  Hopefully he will have the solution to help you and to help us for future messages.
  • Xarly
    Xarly Posts: 2,509
    Hi @Bkozooski,

    Given that your issues have taken you to reset your account and that are happening specifically to you, I think the best option is to have the support of our team of Player Support.

    Please reach out to them here. Make sure you pick Candy Crush Soda as the game and then "Problems with my game" and then "Game didn't save".

    After that, a specialist from our Player Support team will assist you as soon as possible.

    Cheers,
    Xarly

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