Candy Crush won’t connect to wifi

KingChewy

Thank you @Elsa! 🙏🏻

Bkozooski

I did uninstall and reinstall and that didn’t work. 

_Elsa_

Oh man!  That's crazy!  Then we have to wait until Tuesday when @Xarly is back in the office.  Hopefully he will have the solution to help you and to help us for future messages.

Xarly

Hi @Bkozooski,

Given that your issues have taken you to reset your account and that are happening specifically to you, I think the best option is to have the support of our team of Player Support.

Please reach out to them here. Make sure you pick Candy Crush Soda as the game and then "Problems with my game" and then "Game didn't save".

After that, a specialist from our Player Support team will assist you as soon as possible.

Cheers,
Xarly