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Sync King account to facebook problem

kazimiera
kazimiera Posts: 2

Level 1
in Support
Hello, I have a problem. I can't synchronize my King account with Facebook. Only this message is displayed in the settings, and when you connect to your facebook account on your phone is level 1, and on KIng 3259...  

"Score and progression sync
You have already synced your progress."

Moderators, please help me :( 
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hello kazimiera
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    According to your statement, the game has already been synced with a different Facebook. Try to remember, you had a Facebook account before. I'm tagging  @Jelly Jenny for your convenience.
    Let me know. 
  • kazimiera
    kazimiera Posts: 2

    Level 1
    @Sukanta_Biswas
    Yeah, the account was once connected to Facebook. Unfortunately, the old fb account was accidentally deleted and I lost access to it and set up a new one. Is it possible to transfer progress to a new account?  
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    kazimiera
    Sorry, the game can not be transferred. But you can play through the Kingdom. If you have problems with Lives, please let me know. You can add real friends to the Kingdom.
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Hello @kazimiera :waving:

    It's not possible for you to move games from one Facebook account to another, but contact our Player Relations Team through here and they will be able to help you. 

    Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic.

  • Woowoo
    Woowoo Posts: 1

    Level 1
    I need to sync my king and fb candy crush
  • everydayallday
    everydayallday Posts: 1

    Level 1
    I can’t sync my accounts 
  • Tewodros12727
    Tewodros12727 Posts: 4

    Level 1
    Sync king & Facebook account problem???
  • tinamf
    tinamf Posts: 2

    Level 1
    edited December 2019
    I can’t get mine to sync and my level was over 3000
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    tinamf said:
    I can’t get mine to sync and my level was over 3000
    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct information.
    What device are you using for the game?
    Did you synced before the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
  • tinamf
    tinamf Posts: 2

    Level 1
    I play on my IPhone. I’ve been linked to Facebook for years. Also, I cannot send or receive lives anymore.

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