Ad that won’t close

mmmaks

A “last chance” ad to purchase boosters for $2.99 comes up every time I try to get into a game. My attempts to close it are not working. Not knowing what to do, I changed my phone settings to not allow notifications for this app, but that didn’t help. I have not been able to play for several days.

_Elsa_

Hi @mmmaks, welcome to our community.  That is a strange glitch!  Let's try some troubleshooting to see if we can clear it up.  Please click on one of the links below.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please let me know if this works for you.  I think it might just be a phone thing but I will keep my eyes open here to see if anyone else is reporting it.  Are you playing through Facebook or the Kingdom?  Maybe switch to the one that you don't usually use to see if that resolves the problem. 

I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.