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Boosters gone

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JuusuM
JuusuM Posts: 5 Level 2
My candy crush was connected with my kings account but my phone broke and now I’m missing all the boosters I had.

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  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
    edited June 2019
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    Hi @JuusuM, welcome to our community.  Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here.  You can also read about Safeguarding your collected boosters here.  If any of those boosters were purchased then that needs further direction.

    I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. 



  • JuusuM
    JuusuM Posts: 5 Level 2
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    Okay but build a bot had lost too..
  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
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    Build-a-Bot is an event so the studio can't reimburse you for rewards that you won.  It can only be reimbursed if you purchased them.

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