I lost my achievements and special characters (edited by CM)

georgesmmereeb

I have reinstall the app but suddenly I lost all my achivements and my special characters.
On the other hand my accont does not have some features such as "build a bot"...

Your help will be highly appreciatetd.
Thankssssss

firebombmarkus

Hi @georgesmmereeb and welcome to our adorable Community 😊 I am sorry this happened to you. The boosters we collect are saved on our device's memory. This way we can reach them even if we are offline. Unfortunately, this also means that if we change the device or reinstall the game we will lose all the boosters. Therefore, we don't recommend collecting a lot of boosters, it's better if you use them while playing. Here are some tips on safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

Can you please tell me what exactly do you mean when you say "special characters"? As for "build a bot" and other in-game events, not all the players have them. The studio always releases them to a certain amount of players as a part of testing. You can read more about it on the link below.

https://community.king.com/en/candy-crush-saga/discussion/251470/where-are-my-in-game-challenges

Thank you for your understanding. Have a wonderful day 🤗

firebombmarkus

Hi @georgesmmereeb and welcome to our adorable Community 😊 I am sorry this happened to you. The boosters we collect are saved on our device's memory. This way we can reach them even if we are offline. Unfortunately, this also means that if we change the device or reinstall the game we will lose all the boosters. Therefore, we don't recommend collecting a lot of boosters, it's better if you use them while playing. Here are some tips on safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

Can you please tell me what exactly do you mean when you say "special characters"? As for "build a bot" and other in-game events, not all the players have them. The studio always releases them to a certain amount of players as a part of testing. You can read more about it on the link below.

https://community.king.com/en/candy-crush-saga/discussion/251470/where-are-my-in-game-challenges

Thank you for your understanding. Have a wonderful day 🤗

georgesmmereeb

Thank you dear for your reply... concerning the build a bot,  it appears to my friends from years ago , I dnt think that it is remainig under testing .   
Can you add it to my features please?
On the other hand, can I retreive my boosters and golds plz? Thank you very much

firebombmarkus

You are welcome 😊 @georgesmmereeb I am just a volunteer helping people so I can't add features to your game. I am sure they can't be added individually as the studio always chooses the random players for features and events.

As for your boosters and gold bars, can you tell me were your boosters purchased or earned during the game? The gold bars are actually saved on King's servers so you shouldn't lose them unless you purchase something. 

georgesmmereeb

I earned a lot of boosters while passing levels, from the daily gifts, daily wheel and others .. (Im talking about a big number of boosters and not about 10 of them ... 

firebombmarkus

@georgesmmereeb I absolutely understand but they can be reimbursed only if they are purchased.

_Elsa_

Hi @georgesmmereeb, welcome to our community!  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.