Boosters done

kamipelanza

Hi, My boosters disappeared from one moment to the next. Please help

firebombmarkus

Hi @kamipelanza and welcome to our adorable Community 😊 Can you please tell me more about what happened with your boosters? Did you reinstall the game or change the device? Did your app crash? 

_Elsa_

Hi @kamipelanza, welcome to our community.  While our Superstar waits for you to reply back with more information, I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

kamipelanza

Thanks for answering. I don't reinstall the app or change the device. Simply when I opened the app they were no longer

firebombmarkus

@kamipelanza Were your boosters purchased or earned?

kamipelanza

All earned.

firebombmarkus

@kamipelanzaPlease note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this on the link below.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

kamipelanza

Okey Thanks!