My game is not responding for a week can I know why is it?

umamakhan

When I open my game it says "unfortunately candy crush saga has stopped" 

UchihaSasuke

Rarely, unknown reasons about the game was crashed.

firebombmarkus

Hi @umamakhan and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would be great if you can make a screenshot so I can see what exactly is happening.

UchihaSasuke

Rarely, unknown reasons about the game was crashed.

firebombmarkus

Hi @umamakhan and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would be great if you can make a screenshot so I can see what exactly is happening.

umamakhan

   Thank  you for replying ☺ I am using an Android phone (samsung)

firebombmarkus

@umamakhan Thank you for answering. I will ask you to do some troubleshooting steps for Android and let me know if they helped you.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please note that the last resort is reinstalling the game. If you do so, you will lose all the boosters because they are saved on the device's memory.

_Elsa_

Hi newbies, welcome to our community.  I would like to take a moment to offer both of you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.