iPad connection

Cgiann

I have been unable to log in to my account on candy crush on my iPad.  My ID and password and correct but when I try to log in I get an error message saying “Oops..an unknown error occurred”.  How and I fix this problem and connect again?

PummyRaj

Hello @Cglann, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sorry to hear about the issue with your game!!  OK, let's start with some "trouble shooting steps".  Below is a link for iOS devices... please try them and post back how it went 
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

** TO post back, click on "Type your Comment" box located below.

Looking forward to talk to you further.  Have a nice day/evening!

_Elsa_

Hi @Cgiann, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.