rewards not dropping ,

joanchilds9

when i have won a game and go to collect rewards, they do not drop, freezes and have to reload game every time ,doing this for months on facebook games 

Sukanta_Biswas

Hello @joanchilds9
We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

Try to play the game with Strong Network, because in some cases the Poor Internet creates such problems.
Tell me what device or platform you're using for the game? 😊 I will ask to check some troubleshooting.

_Elsa_

Hi @joanchilds9, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 

joanchilds9

I am playing it on desktop and laptop both doing the same on Google connected to nbn

Sukanta_Biswas

joanchilds9 said:

I am playing it on desktop and laptop both doing the same on Google connected to nbn

Please check some troubleshooting here https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook#latest

joanchilds9

Everything used to be ok then a few months ago. When I win a game and go to collect my rewards they will not drop I play it on Facebook 

Sukanta_Biswas

joanchilds9 said:

Everything used to be ok then a few months ago. When I win a game and go to collect my rewards they will not drop I play it on Facebook 

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/